Privacy Policy for Raeburn Contractors
Last updated: 14th March 2026
1. Introduction
Raeburn Contractors (“we”, “our”, “us”) provides building and construction services in the UK. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website raeburncontractors.co.uk or contact us directly.
We comply with the UK GDPR and the Data Protection Act 2018.
2. Data We Collect
2.1 Information you provide directly
If you contact us via our website, phone, or email, we may collect:
- Name
- Email address
- Phone number
- Address (if provided for a quotation or site visit)
- Project details or enquiries
We only collect the information necessary to respond to your enquiry or provide a quotation.
2.2 Information collected automatically
When you visit our website, basic technical data may be collected automatically by our hosting provider, such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
This information helps ensure the website runs securely and efficiently. We do not use advertising cookies, tracking pixels, or behavioural analytics tools.
2.3 Cookies
Our website may use essential cookies required for basic functionality. We do not use cookies for marketing, advertising, or tracking.
3. How We Use Your Data
We use your personal data only for:
- Responding to enquiries
- Providing quotations
- Arranging site visits
- Carrying out agreed building work
- Managing customer relationships
- Fulfilling legal or regulatory obligations (e.g., invoicing, record keeping)
We do not use your data for marketing or advertising.
4. Legal Basis for Processing
We rely on the following legal bases:
- Contract – when you request a quotation or engage our services
- Legitimate interest – responding to general enquiries
- Legal obligation – maintaining financial and business records
5. Sharing Your Data
We only share your data when necessary, for example with:
| Provider | Purpose |
|---|---|
| Website hosting provider | Secure website operation |
| Professional subcontractors (if required) | To carry out agreed work, with your knowledge |
| Accountants | Legal financial record keeping |
We do not sell your data or share it for marketing purposes.
6. International Transfers
We do not intentionally transfer your data outside the UK. If our hosting provider stores data internationally, they use approved safeguards such as Standard Contractual Clauses (SCCs).
7. Data Retention
We keep your data only as long as necessary:
- Enquiry data: up to 12 months
- Customer and project records: up to 7 years (legal requirement)
- Financial records: up to 7 years
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where applicable)
- Object to processing
- Request data portability
To exercise your rights, contact us using the details below.
9. Security
We use appropriate technical and organisational measures to protect your data, including secure hosting, password protection, and restricted access.
10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Raeburn Contractors Website: raeburncontractors.co.uk Email: stuart@raeburncontractors.co.uk